Our Concierge Team Support Program is an additional complimentary service available for our clients, designed to reduce the amount of contractors you hire and focus on giving your maintenance more time to concentrate on customer service and maintaining resident satisfaction. This program will allow your maintenance team to tend to work orders more promptly and increase your properties resident retention while decreasing customer complaints. Statistics show that 3 out of the top 5 resident complaints are directed to the maintenance staff due to poor grounds/common area upkeep, quality of response to work orders, and overall customer service. (J Turner Research, June 2013).
Our Concierge Team Support Program will address these issues and fill in the service gaps while your maintenance team continues with their on-site operations. Below are our most requested services.